Managing My Account

How do I open an account?

You can open a customer account within 24 hours subject to completing our Application for Credit Facilities form. To open an account today, please contact your local store and complete our Credit Application forms.

I have an account. Can I view my balance/pay my bills etc. online?

Yes, our customer portal allows you to manage your account 24/7 by viewing live hire reports, invoices or statements, forecasting hire costs, arranging collections, on and off hiring equipment and making online payments. The customer portal acts as your own hire coordinator. This is quick and simple to setup, click here and enter your details or call 0370 050 0797 and a member of our Customer Service team will help you.

How do I obtain copy invoices?

Copy invoice or statements can be obtained in several ways:

  • Via your customer portal
  • Contact our Customer Service Team on 0370 050 0797
  • Complete your details here

Do I need to pay a deposit?

Customers without a credit account with Tool Hire Express are required to pay a deposit. The procedure is very simple in that we’ll preferably “swipe” your debit or credit card prior to the commencement of the hire and this will be refunded once the item/s have been returned. You will also be asked to provide two forms of I.D, both items must show the hirer's name and address and one item must be a driving licence.

Where do I send my payment to?

Please forward all payments to our Support Office:

Ashtead Plant Hire Co. Ltd.
102 Dalton Avenue
Birchwood Park
Birchwood
Warrington
WA3 6YE

FAO: Credit Control