How do I place an order?
To place an order, you can either visit or contact one of our locations. To find your nearest branch, click here. Alternatively, either select products from our online pages or call 0370 050 0797 and a member of our Customer Service team will assist you.
Do I need an account?
No. If you have been hiring from Tool Hire Express on a regular basis, or you are considering it, it may be easier to open a monthly credit account. Or you can deal with us on a cash basis. For further information, please call us on 0370 050 0797 and our team will put you in contact with the closest location. Alternatively click here to find your closest store.
Where can I find your terms and conditions?
You can download our terms and conditions here.
I’m looking for an item and I can’t find it on your website, can you help me?
Yes, simply complete your details here and a member of our team will be in touch. Alternatively, call 0370 050 0797 and a member of our Customer Service team will assist you.
Who do I need to contact to arrange quoted rates?
Contact your local Tool Hire Express store to discuss your requirements, or call our Customer Service team on 0370 050 0797 who will arrange for one of our Sales Executives to contact you.
How do I request a visit from one of your Sales team?
Call our Customer Service team on 0370 050 0797 and they will arrange for one of our Sales Executives to contact you.
Can I reserve my equipment?
Yes, equipment may be provisionally reserved in advance by telephone, email or in writing. Contact your local Tool Hire Express store or fill out our product enquiry form. Every effort will be made to have equipment available for collection or delivered at a specified time.
How do I know if there’s a minimum hire period on an item I have hired?
All minimum hire periods are available in our Trade Catalogue, highlighted in a yellow box. Alternatively, call 0370 050 0797 and a member of our Customer Service team will assist you.
Am I responsible for the machine whilst it is on hire?
Yes, you are responsible for safe-keeping of the machinery you hire. If you do not have insurance for hired plant, you can add it to your household insurance for the hire period. Alternatively, we offer insurance against theft and damage at a rate of 15% of the hire rate (A-Guard insurance scheme).